Terms of service

Last updated: 2 July 2026

1. Scope

These Terms of Service apply to all orders placed through our online store moxxley.com. MOXXLEY is a brand of Westerwerk GmbH; the operator of this store and your contracting party is Westerwerk GmbH (“we”, “us”).

2. Contracting party and contact

Westerwerk GmbH
Uracher Str. 3
50739 Cologne, Germany
Managing Director: Harald Wester
Commercial register: Amtsgericht Köln, HRB 113285
VAT ID: DE363625846
Phone: +49 172 4503761
E-mail: service@moxxley.com

3. Formation of contract

The presentation of products in our online store does not constitute a legally binding offer but an invitation to place an order. By submitting your order via the final order button, you make a binding offer to purchase. The contract is concluded when we accept your order by sending an order confirmation e-mail or by dispatching the goods.

4. Prices and shipping costs

All prices are final prices and include statutory VAT. Any shipping costs are displayed during checkout before you place your order. For details see our Shipping Policy.

5. Payment

The available payment methods (including credit card, PayPal, Apple Pay, Google Pay and Shop Pay) are shown during checkout. Unless otherwise agreed, payment is due upon conclusion of the contract.

6. Delivery

We ship from our logistics centre in Cologne, Germany, with DHL (small parcel) including tracking. Orders are usually dispatched within 24 hours of receipt; delivery within Germany usually takes 1–2 business days, and within the rest of the European Union 2–5 business days. We ship within the European Union.

7. Retention of title

The goods remain our property until paid for in full.

8. Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days. In addition, we grant a voluntary 30-day return right. Details, the withdrawal instructions and the model withdrawal form can be found in our Refund Policy.

9. Warranty

Statutory warranty rights apply.

10. Liability

We are liable without limitation for damages resulting from injury to life, body or health and for damages caused by intent or gross negligence. In the event of a slightly negligent breach of essential contractual obligations, our liability is limited to the foreseeable damage typical for this type of contract. Liability under the German Product Liability Act remains unaffected.

11. Dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

12. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only to the extent that it does not deprive them of the protection of mandatory provisions of the law of their country of habitual residence. Should individual provisions of these Terms be invalid, the validity of the remaining provisions remains unaffected.